1. Data Collection, Use, and Sharing
We are the sole proprietors of the information collected on this site. We collect only data voluntarily provided by site visitors and service contacts. This may include:

• Full name and contact information (phone number, email address, mailing address)

• Property or service details relevant to a quote or service request

• Communications history, including calls and text messages

• Payment information (processed through secure third-party payment processors)

 

We use collected information to provide services, respond to inquiries, schedule and confirm appointments, send operational updates, and improve our business operations. We never sell your personal information to any third party without your explicit, informed consent.

 

Unless you request otherwise, we may contact you from time to time to inform you about Extreme Property Services updates or changes to this Privacy Policy.

 

2. SMS / Text Messaging — A2P 10DLC Compliance
Extreme Property Services uses Application-to-Person (A2P) 10-digit long code (10DLC) text messaging to communicate with customers. Our messaging services are provisioned through AT&T and may also be facilitated through RingCentral. The following disclosures are required by CTIA guidelines and applicable carrier policies.

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2a. Consent to Receive Text Messages
By providing your mobile phone number to Extreme Property Services — whether through our website contact form, a verbal agreement, a signed service contract, or any other means — you expressly consent to receive text messages from us at the phone number provided. These messages may be sent using automated technology.

 

Your consent to receive text messages is not a condition of purchasing any goods or services from us.

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2b. Types of Messages You May Receive
We may send the following types of SMS/MMS messages:

• Appointment confirmations, reminders, and scheduling updates

• Service arrival notifications and status updates

• Estimates, invoices, and billing reminders

• Follow-up messages related to completed services

• Responses to inbound inquiries or service requests

• Urgent or time-sensitive operational communications

• Periodic updates about EPS services, promotions, or policy changes (marketing messages — only with your consent)

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2c. Message Frequency
Message frequency will vary based on the nature and status of your service engagement with EPS. You may receive multiple messages per service event (e.g., confirmation, reminder, completion notice). Recurring promotional or update messages, if applicable, will not exceed [X] messages per month. We will always aim to limit messages to those that are relevant and necessary.

 

2d. Message and Data Rates
Message and data rates may apply.
Contact your wireless carrier for details about your messaging and data plan.

2e. How to Opt Out (STOP)
To stop receiving text messages from Extreme Property Services at any time,
reply STOP to any message we send you.
After texting STOP, you will receive one final confirmation message and
no further messages will be sent, except as required by law.

You may also opt out by contacting us directly at the email or phone number listed in Section 6 of this Policy. Please note that opting out of marketing messages will not affect transactional messages related to an active service agreement unless you specifically request a halt to all communications.

 

2f. How to Request Help (HELP)
For help or more information, reply HELP to any text message from us.
You may also contact us directly at info@extremepropertyservices.com
or by calling our main business line.

2g. No Sharing of SMS Opt-In Data
We will not share, sell, rent, or disclose your SMS opt-in status, phone number, or any information derived from your text message consent with any third party for their own marketing or promotional purposes. This prohibition applies without exception.

 

Your phone number and messaging consent data may be shared only in the following limited circumstances:

• With our messaging service providers (such as RingCentral) solely for the purpose of delivering messages on our behalf, under strict confidentiality obligations

• With wireless carriers (such as AT&T) as required for message transmission and compliance

• As required by applicable law, regulation, legal process, or enforceable governmental request

 

3. Control Over Your Data
You have the right to contact us at any time to:

• Request a copy of the personal information we hold about you

• Ask us to correct or update any information that is inaccurate or incomplete

• Request deletion of your personal data, subject to any legal retention obligations

• Withdraw consent to marketing communications or SMS messaging at any time

• Express concerns about how your data is being used

 

To exercise any of these rights, please contact us using the information in Section 6.

 

4. Information Security
We take the security of your personal information seriously and have implemented appropriate technical, administrative, and physical safeguards to protect it. Specifically:

• Sensitive data transmitted through our website is encrypted using industry-standard TLS/SSL protocols

• Stored data is maintained on secure servers with access controls limited to authorized personnel

• Our third-party service providers (including RingCentral) are required to maintain equivalent security standards

• We periodically review our data security practices to guard against unauthorized access, disclosure, or misuse

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

 

5. Cookies and Website Analytics
Our website (hosted via Wix) may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You may configure your browser to refuse cookies; however, some features of the site may not function properly without them.

 

We do not use cookies or website analytics data to target you with SMS or telephone marketing messages.

 

6. How to Contact Us
For privacy-related inquiries, to exercise your data rights, or to opt out of communications, please contact us:

 

Business Name: Extreme Property Services (EPS)
Address: 4209 Stuart Andrew Blvd, Charlotte, NC
Website: extremepropertyservices.com
Email: info@extremepropertyservices.com
Text / SMS Opt-Out: Reply STOP to any text message from EPS
Text / SMS Help: Reply HELP to any text message from EPS

 

7. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. If changes are material, we will provide notice via our website or, where appropriate, by text message or email. Continued use of our services after any changes constitutes your acceptance of the revised Policy.

 

8. Carrier Disclaimer
Extreme Property Services is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages. Wireless carriers such as AT&T and others may impose their own terms and conditions on the transmission of text messages, which are outside of EPS’s control.