About the Role
We are seeking an experienced and motivated Team Lead to supervise cleaning crews and ensure the highest standards of service delivery. This role is perfect for someone who takes pride in leading by example, maintaining quality standards, and fostering a positive team environment.
Requirements
Team Supervision & Leadership
Lead and supervise a team of 5-10 Cleaning Technicians across multiple properties
Assign daily tasks and ensure proper coverage of all sites
Train new team members on cleaning procedures, safety protocols, and company standards
Conduct on-site inspections to ensure quality standards are consistently met
Provide constructive feedback and coaching to team members
Address performance issues and recognize outstanding work
Quality Control
Perform regular quality inspections of all assigned properties
Ensure all cleaning checklists and protocols are followed
Identify and resolve quality issues before client complaints arise
Maintain Extreme Property Services' reputation for excellence
Client Relations
Serve as primary point of contact for assigned properties
Conduct site walkthroughs with clients as needed
Address client concerns professionally and promptly
Communicate client feedback to management
Build and maintain positive client relationships
Operations Management
Monitor and manage cleaning supply inventory for assigned sites
Ensure all equipment is properly maintained and operational
Complete and submit daily/weekly reports and documentation
Coordinate scheduling and coverage for absences
Respond to emergency cleaning requests
Ensure compliance with all safety regulations and OSHA standards
Problem Solving
Troubleshoot operational challenges in real-time
Make on-site decisions to maintain service quality
Escalate complex issues to management when appropriate
Qualifications
Required:
Minimum 2-3 years of cleaning/janitorial experience
At least 1 year of supervisory or lead experience
Valid driver's license and reliable transportation
Strong leadership and interpersonal skills
Excellent time management and organizational abilities
Effective communication skills (written and verbal)
Ability to work independently and make sound decisions
Proficiency with smartphones/tablets for reporting and communication
Physical ability to perform cleaning duties and lift up to 50 lbs
Preferred:
Experience in commercial or multi-family property cleaning
Knowledge of cleaning chemicals, equipment, and safety procedures
Bilingual (English/Spanish)
Customer service experience
Basic computer skills (email, scheduling software)
What We Offer
Competitive salary ($16-$20/hour, depending on experience)
Company vehicle or mileage reimbursement
Cell phone allowance
Paid training and professional development
Clear advancement path to Supervisor and management roles
Health benefits [if applicable]
Paid time off
Uniform and equipment provided
Opportunity to make a real impact on team success
About the Company
Extreme Property Services is Charlotte's trusted partner in property excellence. We provide top-tier commercial, multi-family, and residential cleaning services with a commitment to quality, efficiency, and clear communication with our clients.