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TEAM LEAD

Charlotte, NC, USA

Job Type

Full Time

Workspace

Hybrid

About the Role

We are seeking an experienced and motivated Team Lead to supervise cleaning crews and ensure the highest standards of service delivery. This role is perfect for someone who takes pride in leading by example, maintaining quality standards, and fostering a positive team environment.

Requirements

Team Supervision & Leadership

  • Lead and supervise a team of 5-10 Cleaning Technicians across multiple properties

  • Assign daily tasks and ensure proper coverage of all sites

  • Train new team members on cleaning procedures, safety protocols, and company standards

  • Conduct on-site inspections to ensure quality standards are consistently met

  • Provide constructive feedback and coaching to team members

  • Address performance issues and recognize outstanding work

Quality Control

  • Perform regular quality inspections of all assigned properties

  • Ensure all cleaning checklists and protocols are followed

  • Identify and resolve quality issues before client complaints arise

  • Maintain Extreme Property Services' reputation for excellence

Client Relations

  • Serve as primary point of contact for assigned properties

  • Conduct site walkthroughs with clients as needed

  • Address client concerns professionally and promptly

  • Communicate client feedback to management

  • Build and maintain positive client relationships

Operations Management

  • Monitor and manage cleaning supply inventory for assigned sites

  • Ensure all equipment is properly maintained and operational

  • Complete and submit daily/weekly reports and documentation

  • Coordinate scheduling and coverage for absences

  • Respond to emergency cleaning requests

  • Ensure compliance with all safety regulations and OSHA standards

Problem Solving

  • Troubleshoot operational challenges in real-time

  • Make on-site decisions to maintain service quality

  • Escalate complex issues to management when appropriate


Qualifications

Required:

  • Minimum 2-3 years of cleaning/janitorial experience

  • At least 1 year of supervisory or lead experience

  • Valid driver's license and reliable transportation

  • Strong leadership and interpersonal skills

  • Excellent time management and organizational abilities

  • Effective communication skills (written and verbal)

  • Ability to work independently and make sound decisions

  • Proficiency with smartphones/tablets for reporting and communication

  • Physical ability to perform cleaning duties and lift up to 50 lbs

Preferred:

  • Experience in commercial or multi-family property cleaning

  • Knowledge of cleaning chemicals, equipment, and safety procedures

  • Bilingual (English/Spanish)

  • Customer service experience

  • Basic computer skills (email, scheduling software)


What We Offer

  • Competitive salary ($16-$20/hour, depending on experience)

  • Company vehicle or mileage reimbursement

  • Cell phone allowance

  • Paid training and professional development

  • Clear advancement path to Supervisor and management roles

  • Health benefits [if applicable]

  • Paid time off

  • Uniform and equipment provided

  • Opportunity to make a real impact on team success

About the Company

Extreme Property Services is Charlotte's trusted partner in property excellence. We provide top-tier commercial, multi-family, and residential cleaning services with a commitment to quality, efficiency, and clear communication with our clients.

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